Responsibilities:

• Disruption Management:
• Oversee disruption management at Budapest Airport
• Communicate and follow up on flight disruptions and recovery procedures based on EU261/2004 regulation
• Be present at the boarding gate for flights with potential disruptions
• Assist passengers with questions regarding the company or ongoing disruptions (during delays, flight reschedules, or cancellations)
• Support passengers during disruptions by distributing water and meal vouchers
• Supervise hotel arrangements concluded by the Ground Handling Provider
• General operations related tasks (out of disruption times)
• Real-time monitoring of the operation at Budapest Airport based on Ground Operations needs

Requirements:

• Active university/college full-time student status in Hungary
• Fluent in English and Hungarian (written and spoken); additional languages are an advantage
• Ability to work in 7-hour shifts, including weekends and holidays, from morning until late evening
• Ability to work under pressure
• Excellent communication and organization skills
• Flexible approach and ability to remain diplomatic
• Experience in airport operations or in customer care areas is an advantage